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Clear terms for the services you use.

Start with the general terms, then choose your product below. Your accepted quote or order supplies the package details, price and any specific commitments.

Published 18 October 2026 · Version 1.0 · South Africa

Your legal rights come first. These terms do not remove rights protected by the Consumer Protection Act, POPIA or other applicable law. Publication does not automatically replace an existing customer’s agreed terms.

Additional arrangements apply only when expressly included in your accepted TIN order.

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3 sections · Click a heading to read its content.

Contents of this document

01. Mobile and legacy connectivity.

No supplier-branded mobile, legacy DSL or historic package is offered merely because it appears in an upstream legal catalogue. If TIN supplies such a product, the order must identify the network, allowance, validity, porting, SIM, coverage, billing and cancellation rules. Wireless and general terms apply where relevant, together with the specific disclosed conditions.

02. Promotions and bundled services.

Read the published TIN offer for eligibility, qualifying package, dates, included items, renewal price and exclusions. Only the benefits expressly included in the accepted offer apply. A bundle’s individual services may have different renewal and cancellation arrangements; these must be explained before acceptance.

03. Sponsorship plans and community projects.

A sponsorship exists only through an agreed written arrangement identifying payer, beneficiary, scope, duration and responsibilities. A third-party contribution does not transfer account ownership or create a permanent free-service entitlement. Personal information must not be shared with a sponsor without a lawful basis. Ordinary consumer and privacy rights continue to apply.