Terms and Conditions

A registrant is the person or organisation recorded as the domain holder. A registrar submits and manages registrations; a registry operates the relevant extension. DNS connects a domain to services. TIN arranges domain services through the appropriate providers and does not acquire ownership of your business name by managing a domain.

These terms apply to the domain service in your order, together with relevant registry, registrar and dispute policies made available for that extension. They do not state that every .za, generic or other country-code domain follows the same lifecycle or disclosure rules.

Mandatory law and applicable registry requirements take priority where necessary for a valid registration. Your accepted order and these terms govern TIN’s own obligations. Any conflict affecting your order should be explained rather than resolved through an undisclosed blanket incorporation of supplier terms.

A name is registered only after acceptance by the registry, not merely because a search or payment succeeds. Registration periods, renewal dates, transfer locks and deletion processes depend on the extension. Check the confirmation and notify us of an error. We will seek instructions or a lawful refund resolution if registration cannot be completed.

Registration, renewal, transfer, premium-name and recovery charges may differ. We must disclose the applicable charge before you accept it. No blanket non-refundable rule overrides consumer law. A search result does not authorise an undisclosed premium-domain charge or an automatic renewal payment without the relevant agreement.

Registration gives rights under the registry’s rules for the registration term; it does not establish a trademark or defeat another person’s rights. Names may be reserved, disputed or subject to lawful transfer. We cannot guarantee that a chosen name is legally safe or arbitrate ownership disputes.

Supply accurate holder and authorised-contact information and respond promptly to verification requests within the applicable provider’s stated deadline. Keep renewal contacts current and secure authorisation codes and portal access. A person registering on behalf of a company or client must have authority and must identify the proper registrant.

You must have authority to request the registration and must not knowingly use it for infringement, impersonation, fraud or unlawful activity. Any responsibility for a third-party claim must follow applicable law and the general liability terms; this section does not require you to fund every claim regardless of its merit or TIN’s own conduct.

A court, dispute decision, registry rule, verification failure, security risk or expiry may affect a domain. We will explain the basis and available remedy where lawful and practicable. Billing and cancellation notices must respect applicable law. Cancelling hosting is not a transfer instruction and does not automatically cancel the registration.

Registrars, registries, verification and dispute providers receive the information required to administer a domain. Some registration data may be published or disclosed under applicable policy and law; privacy or proxy services are not universal. These providers may operate outside South Africa. See our Privacy Policy and the extension’s actual rules before submitting another person’s details.

Registry and registrar terms can contain limitations and dispute procedures that apply to their role. We must make the relevant provider and terms available for your order. This page does not create an unlimited registry indemnity or remove a mandatory remedy against TIN for its own performance.

Ask support to identify the registrar, expiry date, renewal price, transfer process and recovery options for your domain. Keep a separate record of renewal instructions. The general terms, privacy information and lawful dispute procedures continue to apply.