Glossary
Plain-language definitions to help you read these terms. A definition does not add a feature to your package.
8 sections · Click a heading to read its content.
Contents of this document
01. A – C.
Account: the authorised customer record used for billing and services. APN: the network setting that connects a mobile device to its data service. Backup: a separate recoverable copy whose scope and retention depend on the backup arrangement. Billing cycle: the period charged on an invoice. Cloud hosting: compute and storage delivered through virtualised infrastructure; included management and resilience vary. Consumer rights: protections that apply under the relevant law and cannot be removed by a conflicting contract.
02. D – F.
DNS: the records directing a domain to web, mail and other services. Domain: a registered name in an internet namespace. EULA: an end-user software licence agreement. Fibre: a physical optical access connection; installation and network conditions apply. Fixed wireless: a radio-based service that may be limited to a registered location or compatible device.
03. G – I.
Hosting: infrastructure used to run a website, email or application. IP address: a network address assigned under a package’s conditions. ISP: an internet service provider. IVR: an automated call menu, available only where included.
04. J – L.
Latency: the delay in sending information across a network. Licence: permission to use software or another protected work under defined conditions. Last-mile provider: the network responsible for the access connection to a premises.
05. M – O.
Managed service: administration specifically included in the agreement; it is not an unlimited promise to perform every technical task. Operator: a party processing personal information for a responsible party under its authority. Order: the accepted record of the service, price and material conditions.
06. P – R.
POPIA: South Africa’s Protection of Personal Information Act. Porting: transferring a telephone number between providers where eligible. Registrar: the provider submitting domain transactions to a registry. Registrant: the recorded domain holder. Responsible party: the person or organisation determining why and how personal information is processed. RICA: legislation relevant to interception and registration of certain communications services.
07. S – U.
SAST: South African Standard Time. SIP: a protocol used for internet calling. SLA: a service-level agreement specifying measurable commitments where agreed. Suspension: a restriction that is different from permanent termination or deletion. Uncapped: no fixed overall allowance only where the product says so; disclosed fair-use and network conditions may still apply.
08. V – Z.
VoIP: voice calling over an internet connection. VPN: an encrypted network connection whose availability depends on the product. WHMCS: a third-party hosting billing and automation platform. WHOIS/RDAP: mechanisms for domain-registration information, subject to registry and privacy rules. These descriptions are explanatory and do not imply a vendor partnership or accreditation.