Recover accessible files
Functional-drive recovery assessment.
Recovery And Backup Support
Practical support. A clear quote. You approve the work.
Keep a second copy
A backup routine built around your files.
Check it restores
Selected file-restore checks.
What do your files need?
Choose your next step. We’ll help with the technical part.
Protect the source first.
Stop saving to the affected drive. Tell us what disappeared, when it happened and whether the drive is still detected. Do not format it or install recovery software onto it.
A few things worth knowing.
A few answers before you get started.
Can you guarantee that my files will be recovered?
No. Recovery depends on the condition of the storage, encryption, overwriting and the type of loss. We explain the available options after assessing the situation.
Should I keep trying recovery software?
If important files are missing, avoid installing software or saving files on the affected drive. Further writes can reduce recovery options. Contact us first, particularly if the drive behaves abnormally.
Do you handle physically damaged hard drives?
Our listed service covers functional-drive assistance. Physically damaged or non-detecting media may require a specialist laboratory and separate assessment.
Is cloud storage the same as a backup?
Not always. A synchronised folder may also synchronise deletions or unwanted changes. We discuss retention, access and restore requirements when planning the backup arrangement.
What should I prepare, and what does it cost?
Stop using a drive if it is clicking, repeatedly disconnecting or showing signs of failure. Note when files were last seen and what happened before they disappeared. Bring available backups and a suitable destination drive if agreed. You must own the data or have permission to access it; encryption keys may be required. Recovery is not guaranteed. Physically damaged, clicking or non-detecting drives may need a specialist laboratory; do not open them. Storage media, cloud subscriptions and specialist recovery are separately quoted where applicable.
Give your files a safer next step.
Recovery is not guaranteed. Physically damaged drives need specialist assessment.