Something’s not right? Take back control.

Not necessarily. Storage faults, limited memory, background applications and overheating can cause similar symptoms. An assessment helps distinguish the possibilities.

We cannot guarantee this. The options depend on the threat, the condition of the files and whether usable backups exist. Recovery is assessed separately.

Possibly. A reinstall may be appropriate where the system cannot be trusted after infection. We discuss backups, licences and the work involved before proceeding.

Use a separate trusted device to contact the affected bank or service provider through its official channel and follow its security guidance. Device cleanup alone does not secure a compromised account.

Record the suspicious message without clicking links in it. Tell us if work accounts, shared folders or other computers may be affected. Use another trusted device for urgent account-security steps. Do not share passwords, one-time codes or banking information in the enquiry. No cleanup can guarantee that every threat has been removed or that damaged files can be restored. Ransomware, business-wide incidents and compromised financial accounts may require specialist support. We explain the limits of the proposed work.