Frequently Asked Questions

We provide website design, hosting, domain registration, business email, VoIP, wireless connectivity, CRM systems, computer repairs and business registration support. Tell us what you need and we will explain the available options.

Compare packages on our Pricing page, then follow the order link to the TIN client portal. Check the billing cycle, renewal amount and any setup charges before completing your order.

Yes. Use our domain search to check availability and current prices. For a transfer, we first check ownership and the requirements of your current registrar. Please do not send passwords through a general enquiry.

The scope depends on your requirements. We agree the pages, content responsibilities, enquiry features and any integrations before work begins. Hosting, email, ongoing maintenance and third-party licences are included only where stated in your quote.

Yes. We can review your current website and quote for changes, a redesign or migration. Share the public website address and explain what you would like to improve. We will arrange any necessary account access separately.

Responsive layouts are part of our website design work. We check the agreed pages at mobile and desktop sizes. Any specialist features or third-party embeds are assessed as part of the project scope.

Timing depends on the number of pages, required features and how quickly approved content is available. We confirm a project schedule after reviewing your brief. Changes to the scope or delayed approvals can affect the delivery date.

We can include content preparation in your quote. You will need to confirm the accuracy of your company information and provide permission to use logos, photographs and client material. We agree these responsibilities before the project starts.

We check your current email setup before making hosting or DNS changes. An email migration, backup or new mailbox setup may be needed. We agree the work and timing with you before changing the service.

We can quote for updates, backups, content changes and ongoing support. The work included, response arrangements and any recurring charges depend on the maintenance agreement.

We offer VoIP and wireless connectivity options. Availability, coverage, equipment and installation requirements depend on your location and selected service. Contact us with your address so we can check the options.

Yes. Our services include troubleshooting, operating system and software installation, driver updates, malware removal, and backup or data recovery where possible. Recovery depends on the condition of the device or storage drive.

We provide company registration and related administration support. Requirements and charges depend on the service. We explain the documents needed and any third-party or statutory charges before you proceed.

Use the client portal to open a support ticket, email support@tinsolutions.co.za or call 087 265 2842. For a billing query, include your invoice or service reference. Never include passwords or banking credentials in a general message.

Sign in to the TIN client portal to view your invoices and the payment methods available for that invoice. Use the invoice payment instructions and reference so that your payment can be matched correctly.

Our Website Portfolio contains selected website projects, with a project overview and a link to the client website. Our Client Stories page describes work recorded in our portfolio and project records.