Service Terms

Last updated: 18 July 2026

Service scope

The quotation, order form or service description records what TIN Solutions will provide. Work outside that scope requires approval and may affect the price or delivery date.

Client responsibilities

You are responsible for providing accurate information, lawful content, required approvals and access needed to complete the work. Keep account passwords secure and tell us promptly when authorised users change.

Billing and renewals

Recurring services remain due according to the billing cycle shown on the invoice or client account. Domain, hosting, licence and third-party renewals may change when supplier or registry pricing changes. We provide notice through the account communication channels available to us.

Suspension and cancellation

Services may be suspended when invoices remain unpaid, when continued operation creates a security risk or when the service is used unlawfully. Cancellation does not remove amounts already due. Data retention after cancellation depends on the service and backup policy.

Availability and support

We work to keep managed services available and respond through the agreed support channels. Internet services depend on networks, registries, software and infrastructure outside our direct control. Planned maintenance and urgent security work may affect availability.

Contact

Questions about an order or invoice should be sent to accounts@tinsolutions.co.za. Technical requests should be submitted through the support desk.